If something goes wrong
Most orders complete fine. When they don’t, what to do depends on which button the product had.
For Shopping Cart orders
Shosho processed the payment, so Shosho can help.
Step 1 — Contact the seller. Reply to the order confirmation email and tell them what you need help with. Include the order number, a clear description, and photos if relevant.
Step 2 — Seller can issue a refund. If the seller agrees they can issue the refund from Shosho Seller Hub. It goes back to your original payment method within a few business days.
Step 3 – Shosho can mediate. If the seller is unresponsive or refusing despite a legitimate issue, contact Shosho for support — Shosho can mediate and, in policy-violation cases, issue refunds against the seller’s account.
For Classified products
For Classified products, you are buying directly from the Seller. Shosho is not involved in the purchase and cannot help in case of dispute.
Shosho did not process the payment, so Shosho cannot refund you or intervene in the purchase.
Step 1 — Contact the seller. If the website you bought from has the contact details of the seller then contact them using those details.
Step 2 — Use your payment method’s protection. Card chargeback (60–120 days), PayPal dispute, marketplace case (Etsy, eBay, etc).
Mute, hide, or report
The ”…” menu on a product or shop page lets you mute the seller, hide the product, or report it. Available for both order types. See Mute, block, and report.