Managing orders

You manage orders for your your Shopping Cart products in the Shosho Seller Hub.

When an order arrives

A successful checkout:

Charges the buyer’s card.
Lands the order in Orders as paid, awaiting fulfilment.
Triggers a confirmation email to the buyer.
Triggers a “new order” email to you.

What’s on the order

Order number, buyer email and shipping address, line items, totals, the shipping option the buyer picked, and any notes they added.

Fulfilling

Open the order.
Pack the items.
Generate a shipping label however you normally do.
Mark as shipped in the Hub. Add a tracking number if you have one.
The buyer gets a “your order has shipped” email.

For multi-parcel orders, mark items as fulfilled in batches — each batch can have its own tracking number.

Cancellations and refunds

If you can’t fulfil an order, cancel it. Paid orders refund the buyer automatically.

For partial fulfilment, issue a partial refund for the unfulfilled portion and ship the rest.

If the buyer asks for a refund post-shipment (damaged, didn’t arrive), resolve directly with them first — replace, refund partially, or refund in full. Process the refund in the Hub so the buyer gets confirmation.

Buyer support

The Hub shows the buyer’s email on every order; replying to the order confirmation thread is the simplest way to talk to them.

Tips

Check the Hub regularly while you have orders open.
Ship within the time you advertised. Slow fulfilment is the biggest source of buyer complaints.
Always provide tracking if your shipping option supports it.